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We're Reopening!

We are very excited to announce that we will be reopening the week of June 1st. At this time we will be opening by appointment on Tuesday’s 11-4pm, Thursday’s 2-7pm and Saturday’s 11-4pm (starting June 13th). This will ensure that we are able to properly service, sanitize and maintain social distancing throughout each customer's visit keeping our staff and customers health and safety as our top priority.

We will continue to offer curbside pick up during these same days and times for those needing items but not quite comfortable coming into the store. We will also continue to offer $10 flat rate shipping and FREE shipping on orders of $100 or more.

We have been working very hard to get the store ready to re-open to our new normal and have put many new safety measures in place along with some new or updated policy and procedures. Please read below to see the ways we are moving forward to not only continue to offer you the best customer service experience but also how we are ensuring the safety of both our staff and customers. We appreciate all of your support through these challenging two and a half months and are excited to get to see all of your faces back in the store soon, we’ve missed you all so much! As always we are always here to answer your questions, concerns or hear any feedback you may have. We can be reached at 905-830-1420 or info@gabiesboutique.com 

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SAFETY MEASURES IN PLACE

  • All staff will be wearing masks
  • Plexiglass guards at all cash desks
  • Social dis-DANCING markers throughout store
  • Hand sanitizer stations throughout store
  • Thorough sanitizing will be done between each customer appointment

NEW POLICIES

  • We will be open by appointment (book now)
  • Staff and customers will be required to wear masks at this time
  • Offering contactless payment, at this time we will not be accepting cash
  • There will be no access to public bathrooms
  • Reusable bags, drinks and food will not be allowed in the store
  • We will not be doing hands on fitting of shoes, we are happy to walk the parent or dancer through to ensure a proper fit
  • We have changed our return policy from 21 to 14 days moving forward

YOUR SHOPPING EXPERIENCE

  • We will be open by appointment. To book an appointment CLICK HERE
  • We ask that only two people attend the appointment (dancer + parent/guardian) and that all food, drinks and reusable bags are not brought into the store
  • All customers must wear a mask
  • We ask all customers entering to please use the hand sanitizer provided at the front door, we also have hand sanitizer stations throughout the store and will require it to be used before entering the shoe area or change rooms
  • You will have a dedicated staff member with you to assist throughout your visit. As per recommended retail practices we ask you limit touching product, however your personal shopping assistant will be happy to show you everything you’re interested in, highlighting all the details and features so you’re able to get a good look at all items
  • Our shoe fitting area and change rooms will be open during your appointment with a few changes (please see below for full details)
  • There will be no access to public bathrooms at this time
  • We will be offering contactless payment however at this time we will not be accepting cash
  • We will be offering exchange/refunds with a few changes (please see below for full details)

SHOE FITTINGS/CHANGE ROOMS
Our change rooms and shoe fitting areas will be open to customers during their scheduled appointment time. These areas will be thoroughly sanitized between each appointment. We have made some changes to these areas such as removing all fabric chairs and change room drapes to ensure that these areas can be easily and properly wiped down. Please note a few changes to our regular protocols.

  • We ask all dancers coming in to try on shoes to wear their own dance tights to the appointment
  • While we will offer assistance in getting sizes and fitting shoes however we will not be assisting in putting shoes on to properly adhere to social distancing measures. We are happy to walk the parent or dancer through to ensure a proper fit
  • All items tried on, both shoes and apparel, that are not taken will be put into “quarantine” for a 24 hour period before being put back on the shelf

RETURNS/EXCHANGES
Our return and exchange policy will have a slight change. We will be changing our time period from 21 days to 14 days as of June 1st. All items being returned or exchanged will be put into “quarantine” for a 24 hour period before being put back on the shelf.

UPDATED RETURN/EXCHANGE POLICY: We'll gladly return any regular priced garments or shoes for an exchange, store credit or full refund within 14 days. Returns must be in new condition; unwashed and unworn, accompanied with their original tags/packaging attached and the receipt. Final Sale items include: tights, undergarments, jewellery, hair accessories, clearance items $19.99 or less, gift cards and special orders.

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